ClaudeU
Log in

Stuck? Email us with the record

Hit a snag with sign-in, recharge, crediting, usage, or Desktop authorization? Email us with the record. Routine mail gets a reply within 24 hours.

Email hello@claudeu.comCheck status first
ClaudeUpublic trust
Routine replyWithin 24 hours
Bring thisOrder ID / request ID
Keep offlineNever email codes or full card numbers

Support scope

Sign-in, recharge, auth, usage

We handle the common account and payment issues.

Best context

Order / usage / page state

The more specific you are, the faster we reply.

Payment advice

Don't repay while pending

Keep the order ID, wait for status, or ask us to check.

Bring this before you write

Skip the long explanation — just the key records.

Order and crediting

Send the order ID, payment time, current status, and whether you landed back on the result page. For duplicate or uncredited payments, add the amount and signed-in email.

  • Order ID
  • Payment time
  • Signed-in email

Usage looks off

Send the request ID, time, model, and debit amount, and say what looks wrong. Don't send raw sensitive content.

  • Request ID
  • Debit amount
  • Time

Code won't arrive

Tell us if the code arrived, if it expired, what the browser error says, and whether you switched email or device.

  • Email
  • Error message
  • Device or browser

Desktop authorization

Tell us if you started from Desktop or a manual web page, and whether it returned to the client.

  • Start point
  • Return result
  • Visible page state

Keep these offline

Never email login codes, full card numbers, or other private secrets. Forward suspicious mail to us to verify.

  • No login codes
  • No full card data
  • No private secrets

How to reach us

hello@claudeu.com is our support mailbox. Keep one issue in one thread so the context stays together.

  • Use one thread
  • Keep visible state
  • State the desired outcome

How we handle it

Most issues get a next step right away. Payment, refund, and risk reviews take longer.

  1. 01

    Triage

    Sort the issue type

    Sign-in, payment, crediting, usage, authorization, and download go to separate tracks.

  2. 02

    Records

    Check against the record

    Orders show payment and crediting; usage shows time, model, and debit amount.

  3. 03

    Resolution

    Reply with the next step

    Routine mail gets a reply within 24 hours. Complex payment issues may take longer.

ClaudeU