Status update
Manually confirmed
We only list confirmed issues that affect your use.
Is ClaudeU running smoothly?
See at a glance whether website, sign-in, recharge, download, or Desktop authorization has a known issue. Your own orders, balance, and usage still live in the user center.
ClaudeUpublic trust
Last manual review2026-07-02
Current public incidentNone active
Support mailboxhello@claudeu.com
Coverage
Website to Desktop
Sign-in, recharge, download, account, and authorization.
When affected
Reach us with records
Bring the related order, usage, or page state and we'll locate it faster.
Where each component stands
If nothing's listed, refresh or sign in again first. Still stuck? Contact support.
Website and user center
Home, pricing, account, settings, and public trust pages.
Email sign-in
Email-code sign-in for the user center and Desktop authorization.
Recharge and orders
Checkout creation, order status, crediting feedback, and receipt entry.
Balance and usage records
Balance, usage time, model, and debit amount.
Desktop authorization
Authorizing the account you're signed into back to ClaudeU Desktop.
Download service
Installer downloads, version information, file size, and SHA256 verification guidance.
If something looks wrong
Check for a known issue first, then reach us with the related record.
- 01
Detect
Check current status
See if it's a sign-in, recharge, download, account, or authorization issue.
- 02
Communicate
Keep the key details
For pending payments, keep the order ID and don't buy again. For balance or usage issues, keep the related record.
- 03
Resolve
Watch for updates
Completed maintenance lands in the Changelog. Your account issues still follow the user center.