First check
Don't repay while pending
Payment confirmation and browser return can lag; trust the order status.
How refunds work, on one page
Recharge buys ClaudeU balance — not an official account, subscription seat, or physical product. If payment is processing, keep the order ID and don't buy again.
ClaudeUpublic trust
You buyClaudeU balance
TurnaroundA result within 3 business days
Used balanceSpent balance can't be fully reversed
Handling basis
Order + crediting + usage
We check orders, crediting, and usage together.
Law and channel
Applicable rules apply
If law or payment-channel rules require a different outcome, those rules win.
Check three things before submitting
Your order, crediting, and usage records clear up most questions.
You buy balance
Recharge credits the account you're signed into. Confirm email, amount, and page origin before you pay.
- Not an official account
- Not a membership seat
- Not account resale
What you can submit
Paid but not credited, suspected duplicate charge, an off order status, or a channel dispute — send any of these to support.
- Uncredited payment
- Duplicate payment
- Failed or cancelled order
Balance you've used
Once balance is spent, we can't fully reverse the original order — used and remaining are handled separately.
- Check debit records
- Preserve remaining balance
- Handle by actual use
Payment still processing
If checkout or the bank is still working, keep the order ID and wait for status — don't refresh into a duplicate charge.
- Save order ID
- Wait for status
- Do not pay again immediately
You opened a dispute
Once you open a bank, card-network, or payment-provider dispute, related service may pause until review finishes.
- Share dispute context
- Keep evidence
- Wait for channel outcome
How long it takes
Uncredited or suspected duplicate payments usually get a result within 3 business days; channel checks may take longer.
- State the result
- State the next step
- Keep the record
How to submit a dispute
Bring the order and payment details. Leave out sensitive payment data.
- 01
Submit
Submit through support
Send order ID, payment time, account email, current status, and the visible page message. No full card numbers or login codes.
- 02
Review
Match payment, crediting, and usage
We check whether payment cleared, balance was credited, and any of it was spent.
- 03
Resolve
Return the result
It may be a refund, a crediting fix, or no change. Law and payment-channel rules win.